The overall aim of the West Yorkshire Trading Standards Service is to ensure that there is a fair market place where informed, empowered consumers can interact with compliant businesses. Delivering its services in a measured and responsive manner, the Service aims to address the needs and priorities of stakeholders, to work effectively with partners and to ensure that the highest levels of quality are maintained.   All consumer complaints are dealt with by legally trained advisors at Consumer Direct (Yorkshire and the Humber). The Consumer Direct website also contains a wealth of information on how to resolve problems and how to get advice online. To make a consumer complaint contact Consumer Direct on 08454 04 05 06 or click here and use the online form.

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The Service adopts an approach of 'no intervention without a reason' with an emphasis on helping business 'get things right' to ensure that consumers and business can be confident that all relevant products and services supplied in West Yorkshire are produced and marketed in accordance with current trading standards legislation.

 

The service works in the following specialist teams:

• Business Compliance (including food and pricing)

• Safety

• Metrology

• Fair Trading

Business Compliance

We want to ensure that food is safe, correctly described and labelled, and contains the right ingredients.

 

To do this we inspect food premises regularly, sample and test purchase foods for analysis, and provide business advice on quality systems and best practice.

 

Price displays in retail premises are checked to ensure that they are accurate which helps buyers to assess value and protect themselves.

 

Safety

Officers visit shops to inspect goods and to take samples for testing to ensure that items are safe. We also visit manufacturers and importers based in West Yorkshire to discuss the safety of their products, giving guidance on how items are presented and on any instructions that may be needed for safe use.

 

When complaints are received about premises selling age-restricted products to underage children, these are investigated.

 

Metrology
In association with the West Yorkshire Police, the detection of overloaded heavy goods vehicles is given a high priority. Other areas of metrological functions include checking the accuracy of a wide range of weighing and measuring equipment, for example – petrol pumps, weighing scales and weighbridges. See also ‘Calibration’.

Fair Trading
We deal with issues which affect everyone, such as falsely described or counterfeit goods, misdescriptions and uninvited 'doorstep sellers’. The Fair Trading team enforces credit legislation.

To make a consumer complaint contact Consumer Direct on 08454 04 05 06 or click here and use the online form.