If you need help and advice and are NOT a West Yorkshire based business contact your locally based Trading Standards or Consumer Protection Service
Initial Advice to Businesses
In our enforcement policy West Yorkshire Trading Standards Service commits to ensuring that businesses:
We recognise that in the current economic climate that legitimate businesses are finding it difficult enough to keep trading without Trading Standards imposing further burdens. That is why we have a policy of 'no intervention without a reason'. We are here to help and provide assistance but will not hinder honest businesses. At the same time the activity of rogue traders harms consumers and honest traders struggling to stay afloat so we will take action to stop their activity.
We have introduced the Newsflash system a free email newsletter where you select the type of content you want to receive. So if you sell food, non food or provide a service; manufacture or import or just want to keep up to date with relevant changes, why not sign up? Simply click on the Newsflash logo to go to the registration page. Once there, just tick the subject areas you are interested in and you will receive information that is relevant to your needs.
Advice to business is available in guidance material on Government Department and Agencies or other organisations’ web-sites. As a starting point the ERWIN website contains a wealth of guidance and information for businesses.
For advice on consumer rights your customers may have when returning goods please see the Office of Fair Trading website pages.
West Yorkshire Trading Standards also has a small range of guidance notes where the areas covered are not commonly dealt with elsewhere. Our Consumer Law guidance will also be of use to retail businesses. Businesses who sell age restricted products may find our Responsible Retailer (Underage Sales) guidance pack helpful.
Primary Authority Support
Where a business would like more detailed advice and support West Yorkshire Trading Standards can provide this under the Primary Authority scheme.
Please go to the following pages for information on further services offered:
Motor Trade Partnership - Trader scheme promoting consumer confidence.
Calibration Laboratory – calibration of weights and weighing equipment, verification of petrol pumps and road tankers
West Yorkshire Analytical Services – food and non-food analysis
Materials Testing Service – textile, flammability and personal protective equipment testing
We can offer conference facilities, for more details please contact us on Tel. 0113 253 0241 or firstname.lastname@example.org
|TIL 1||Weighing & Measuring Equipment|
|TIL 2||Traceability of Food and Notification of Unsafe Food|
|TIL 3||The importation of products|
|TIL 18||Sales of Solid Fuel|
|TIL 20||Keepers of a Public Weighbridge|
|TIL 53||Labelling of Food for Pets other than Cats & Dogs|
|TIL 57||Meter Measuring Systems|
|TIL 104||Video Recordings Act 1984|
|TIL 106||Auctions, Salesrooms & Second-Hand Shops|
|TIL 107||Sales of Bicycles|
|TIL 112||Loading Of Goods Vehicles|
|TIL 116||Sales of Cigarettes and Other Tobacco Products|
|TIL 118||Package Travel Regulations 1992|
|TIL 121||Sales of Alcohol at Off-Licences|
|TIL 122||Fireworks and the Law|
|TIL 124||Plugs and Sockets Etc. (Safety) Regulations 1999|
|TIL 128||Guidance For Consumers Who Burn Solid Fuel|
|TIL 133||Safety Requirements For Beds|
|TIL 135||No Refund Or Exchanges?|
|TIL 136||Guidance Note For Smaller Shops|
|TIL 137||Sale of Second-Hand Portable Gas Heaters|
|TIL 138||Glass In Furniture|
|TIL 139||Sale Of Wooden Playhouses|
|TIL 152||Advice On Repairs And Servicing|
|TIL 153||Advice On Sale Of Motor Vehicles|
|TIL 154||Advice On Consumer Credit|
Person Weighing Machines in Doctors' Surgeries, Clinics and Hospitals
|TIL 156||Sale of Candles, Oil Burners and Tea Lights|
|TIL 157||Medical Devices|
|TIL 159||The Passenger Car (Fuel consumptions & Co2 emissions information) Regulations 2001|
|TIL 160||Consumer Credit (Advertising) Regulations 2004|
|TIL 161||Guidance on New Animal Feed Hygiene Regulations (183/2005) Application form|
To make a consumer complaint contact the Citizens Advice consumer service on 08454 04 05 06 or click here and use the online form.