The overall aim of the West Yorkshire Trading Standards Service is to ensure that there is a fair market place where informed, knowledgeable consumers can confidently interact with compliant businesses. We aim to deliver our services in a measured and responsive manner whilst addressing the needs of all our users, consumers and businesses.
All consumer complaints are now dealt with via the Citizens Advice Consumer Service which is a national Government-funded service run by the National Association of Citizens Advice Bureaux offering advice and guidance on consumer issues. To make a complaint or to report a trader, scam or unfair trading practice phone the Citizens Advice Consumer Service click here and use the online form.
The website www.adviceguide.org.uk contains a wealth of information on how to resolve problems and how to get advice online. Further information on consumer issues is available at https://www.gov.uk/consumer-protection-rights.
Tel 03454 04 05 06 open Monday to Friday 9:00 am to 5:00 pm (excluding public holidays)
The Citizens Advice Consumer Service works closely with trading standards and all information they receive is passed to trading standards departments for further action or intelligence purposes.
West Yorkshire Trading Standards Service targets its enforcement activities at traders who are persistently placing consumers’ safety or finances or both at risk by breaching consumer protection laws. Although this may mean your individual complaint is not investigated, please be assured that the information you provide is important and allows us to take the right decisions about the traders who are subject to formal investigation.
Frequently asked questions:
What if I just want to report something to, or discuss a problem with trading standards
What does trading standards do with this information
Will trading standards contact me
What if I have already contacted the Citizens Advice Consumer Service
Keeping Businesses and Consumers Informed Twitter
What we do
We recognise that in the current economic climate that legitimate businesses are finding it difficult enough to keep trading without Trading Standards imposing further burdens. That is why we have a policy of 'no intervention without a reason'. We are here to help and provide assistance but will not hinder honest businesses. At the same time the activity of rogue traders harms consumers and honest traders struggling to stay afloat so we will take action to stop their activity.
Rogue Traders and Doorstep Selling
We work hard to combat rogue traders who often prey on the most vulnerable. We set up Cold Calling Control Zones to help to combat the problem of doorstep crime.
When complaints are received about premises selling age-restricted products to underage children, these are investigated.
We ensure food is safe, correctly described and labelled, and contains the right ingredients. We inspect food premises, sample and test purchase foods for analysis, and provide business advice on quality systems and best practice.
Descriptions and Counterfeit Goods
We deal with issues which affect everyone, such as falsely described or counterfeit goods. Counterfeit goods are often shoddy and dangerous. If the goods fall apart consumers wont get refunded and because of this activity honest manufacturers and retailers lose millions of pounds each year and jobs are lost.
Officers visit shops to inspect goods and to take samples for testing to ensure that items are safe. We also visit manufacturers and importers based in West Yorkshire to discuss the safety of their products, giving guidance on how items are presented and on any instructions that may be needed for safe use.
Weights and Measures
We check the accuracy of a wide range of weighing and measuring equipment, for example ? petrol pumps, weighing scales and weighbridges. See also Calibration.
To make a consumer complaint contact the Citizens Advice consumer service on 03454 04 05 06 or click here and use the online form.